Export Operation Specialist

Alcam San Ve Tic Ltd Şti

JOB DESCRIPTION / KEY RESPONSIBILITIES 

• Act as key point of contact for customers, providing total order management, including order receipt, order entry, order confirmation, order tracking, pricing verification, and late order notifications.
• Proactive calls to customers for status on monthly forecast/order trends
• Follow-up of orders production transfer and production planning processes.
• Monitor open orders report to ensure all orders ship & invoice on time.
• Review circumstances, prioritize workloads, and adjust shipments and delivery timelines to meet customer requests and timelines. Work with Customs brokers and freight forwarders to resolve export operational issues
• Receive customer feedback, including complaints, and assist in the resolution and communication of solutions back to the customer.
• Support a continuous improvement work environment
• Utilize best practices in the execution of daily responsibilities.

QUALIFİCATIONS

• Bachelor’s degree in Business Administration, Foreign Trade or Engineering.
• Minimum of 3 years in a customer service / customer facing type role
• Excellent written and verbal communication skills in Business English is necessary.
• Must be careeroriented, hardworking, quick learner and have excellent recall for past events/situations/numbers.
• Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted, independent environment
• Ability to perform in a highly dynamic work environment
• Willingness to provide after-hours support

TARGETED OUTCOMES

• Cultivate strong working relationships with customers.
• Facilitate order execution across functions to ensure order on time and to customers satisfaction