Guest Relation Agent

Allium Bodrum Resort & Spa

Allium Bodrum Resort & Spa is an exquisite luxury boutique hotel serving 36 uninterrupted sea-view rooms in 8 villas across a luxuriant slope of 13 acres. The resort is equipped with a heated infinity pool, an exquisite restaurant and cabanas overlooking the marvelous Aegean Sea and the Greek Archipelago. The ever-changing scenery never ceases to amaze you as every sunset is unparalleled in beauty.

At Allium Bodrum Resort & Spa we believe hospitality should be about creating a personal experience. Serving only 36 rooms in such a high-capacity resort allows us to offer bespoke services to each one of our guests.

Cliff Bodrum restaurant will offer breakfast, lunch, and dinner with an ever-changing view of the Aegean Sea and the Greek Islands. On the menu you will find creative, zesty Aegean mezzes re-imagined by the talented Allium chefs. Crispy sourdough breads will be baked in the woodfire oven as the chefs are adding their final touches to the mezzes and the seafood varieties.

Cliff Pool Bar presents innovative signature cocktails during the daytime with great food pairings. The changing colors and scenery through the day will never cease to amaze you as you relax and breathe in the Aegean abundance. The exquisite selection of drinks and snacks of Cliff Pool Bar will delight you all day long with your favorite flavors, re-imagined including fresh ingredients and colors of Mediterranean cuisine.

 The Beach Bar will serve you anything you desire around the beach area. Freshly brewed coffee to greet the day as you watch the sun rays’ shimmer on the inviting Aegean Sea, a delicious lunch after you take a swim in the refreshing water, a delicately mixed cocktail, or a glass of wine as the sun sets over the Greek Archipelago.

Summary of Responsibilities:
 
Reporting to the Front Office Leadership, responsibilities and essential job functions include but are not limited to the following:

• Coordinate with Front Office, Housekeeping and In Room Dining to ensure room preferences are honored so that Arrival, Stay and Departure experience is a seamless experience

• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, and listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel’s lay-out, activities taking place and local attractions.

• Responsible in consolidating guest interview statistics and general comments.

• Conduct guest relations courtesy calls.

• Meet and escort arriving guests ensuring that their needs are satisfied and that they are checked-in in a courteous and efficient manner.

• Contact/Meet Guests during their stay and assist with any needs that arise

• Conduct regular inspection of rooms and liaise with housekeeping or engineering on deviation from standard set-ups

• Review all Group Resumes, VIP reports, daily business reports

• Perform registration process by obtaining data from guest and by observing the established guidelines

• Resolve guest complaints

• Implement repeat guests and other related programs as well as updating guest profile with pertinent information and general comments.

• Review all VIP guest incidents and ensure proper follow up is completed with the relevant departments

• Ensures that all Front Office Standards Operating Policies & Procedures are adhered to

• Ensures that preferences are collected for guests regularly

• To support the Concierge or Royal Service agent as required

• To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working

• Be familiar with hotel services and promotions and promote them

• Take and deliver accurate and timely guest messages

• Respond to queries positively

• Follow department policies, procedures and service standards, including all safety policies

Qualifications: 

• Passion for guest service
• Excellent written and verbal communication, interpersonal communication skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure

• Degree or Diploma in Hospitality Management is an asset

• Fluency in English, secondary language preferred

• Minimum of 1 year previous Hotel experience is an asset or in same role would be preferable.

• Must have the ability to handle a multitude of tasks and Guest requests

• Knowledge of Micros-Opera Property Management System an asset

• Ability to work independently and prioritize responsibilities

• Experience with a Hotel loyalty program an asset

• Computer proficiency in a Windows environment (Word, Excel, PowerPoint) 

 Allium Bodrum Resort & SPA offers broad career development possibilities within a growing international group and competitive conditions of employment.

 If you feel you are ready for your next professional challenge, send us your application today.