Assistant Front Office Manager

BİBLOS Beach Resort.Alaçatı

A unique candidate to be the most preferred resort in the Aegean for all seasons… 

BIBLOS  Resort in Alacati, Izmir, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation… suites designed with impeccably refined taste… a beach with white sand that soothes your skin… coconut and olive trees casting delicate shadows on fresh water and sea water pools… a cuisine for the most discerning palate… and a well-versed staff to serve you in the best possible way… in short; treating our guests like we’d like to be treated… this is our guiding principle at BIBLOS  Resort…

We are looking for a Assistant Front Office Manager You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, and guests services.As a Assistant Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid guest service approach.Ultimately, you should be able to ensure our front desk provides professional and friendly service to our guests. 

Responsibilities

• Manage and supervise all tasks of front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Guest Relations personnel, to ensure priority guests, repeat guests and other VIPs receive special attention and recognition
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Schedule and regularly conducts routine inspections of areas Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out  
• Know system recovery procedures
• Interpret computer reports and compile relevant statistics for front office
• Continually check the accuracy of room count
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements

Requirements

• Proven work experience as a Assistant Front Office Manager.
• Luxury resort brand experiance is an asset. Excellent ELEKTRA knowledge is must.
• Proficiency in English (oral and written).
• Solid knowledge of MS Office, particularly Excel and Word.
• Good organizational and multitasking abilities.
• Problem-solving skills.
• Graduation from reputable university.