Head Concierge

D Maris Bay

Doğuş Hospitality Group operates in the D-Hotels and Resorts, Travel Management / MICE (ANTUR), Food & Beverage (d.ream) and Retail industries.

D-Hotels and Resorts are pioneer in the sector with its owned and operated hotels serving to international standards. Strengthening its position with global cooperations, the Group continues to create value for Turkey.

We as D Maris Bay; feel responsible and committed to create a working environment that is challenging, satisfying and fun, so we can retain and motivate excellent people during their long term careers with D Maris Bay.

• Impeccable personal presentation with good communication skills,
• Energy and enthusiasm with an eye for detail,
• A degree or diploma in Hotel Management or equivalent,
• Front Office supervisory experience in the hotel, leisure or retail sector,
• Possesses strong commercial awareness and Sales capabilities,
• Excellent leadership skills, inter-personal and communication skills,
• A passion for delivering exceptional levels of guest service,
• Excellent grooming standards,
• Possesses strong commercial awareness and Sales Capabilities,
  
• A passion for delivering exceptional levels of guest service.
  

İŞ TANIMI

• Supervise Front Desk operations during your assigned shift to a consistently high standards, 
• Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel, 
• Ensure that all personnel are kept well informed of department objectives and policies,
• Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day's business, 
• Attend to Guests’ enquiries, requests, complaints and compliments, 
• Access all function of computer system according to established procedures and standards, 
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction, 
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience, 
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform,
• Supervise all concierge operations,
  
• Attend to Guests’ enquiries, complaints and compliments,
  
• Prepare necessary reports and presentations for Management,
  
• Working closely with other departments to increase cross-selling oportunities,
  
• Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day’s operation,
  
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.