Guest Relations Agent

DEPOT KONAKLAMA HİZMETLERİ ANONİM ŞİRKETİ

Our newly added hotel to The Stay family in Bodrum, Cennet Bay is looking for new teammates.

The Stay Hotels, established in 2017; Bebek Otel brought a new perspective to the sector by offering unique accommodation experiences to its guests with a total of 5 hotels: By The Stay, The Stay Warehouse, The Stay Bosphorus, The Stay Nişantasi and The Stay Boulevard Nişantaşı.

Turkey's first and only carbon neutral hotel group, The Stay; It provides a unique accommodation experience by blending our customer-oriented service approach with the modern designs of award-winning architects in extraordinary locations.

Offering a peaceful oasis in the center of Alaçatı and hosting a cultural program we curate, Warehouse is located in Nişantaşı, located in the heart of world-famous brands, breathtaking Ortaköy with the unique beauty of the Bosphorus, and right above the Bosphorus in the most luxurious district of Istanbul. area Bebek Hotel.

We are so excited for you to be a part of our team!

• University degree in Tourism and Hotel Management
• At least two years’ experience in Guest Relations (luxury boutique hotel experience preferred)
• Fluent level of English language is required
• Strong organization, planning and communication skills, excellent pronunciation
• Result oriented , strong persuasion skills
• Team player
• Analytical & Creative thinking
• Effective management of time and ability to work under high pressure
• Ability to multi-task
• Flexibility to respond to a range of different work situations

Job Description:

• Greet, check-in, respond to requests while providing exceptional service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Responsible for developing and maintaining the acknowledgment of all guests (also include: VIP, repeat and special occasion).
• Ensure all departments are aware of all guests’ needs prior to arrival that will lead to a unique, memorable and personal stay.
• Creating loyal and satisfied guests.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.