Service Center Assistant Manager

Ferien Touristik – Coral Travel

Coral Travel, the Group's main tour operator brand, started its operations in 1994 and has become one of the most trusted brands in its sector in the countries where it operates.

The countries where the brand operates are Belarus, Czech Republic, Estonia, Georgia, Georgia, Germany, Latvia, Lithuania, Poland, Romania, Russia, Switzerland, Turkey and Ukraine.

Coral Travel organizes package tours and sells flight tickets to customers from all segments with a superior service approach. In the countries where it is presented, it organizes package tours with its own charter flight programs and scheduled flights. It sends guests to more than 90 destinations in 40 countries.

In addition to sea, ski and cultural tourism, it has a portfolio suitable for every budget with its wide service and product network with event, congress, sports and other types of tourism.

While providing high quality service to its guests, it continues to develop its activities per international standards.

We are looking for a “Service Center Assistant Manager” with following qualifications;

• Bachelor's degree in Business Administration, Marketing, Tourism Management, or a related field. Master's degree is a plus.
• Proven experience in service reservation management, master data management, and product management,
• Strong understanding of customer service principles and practices,
• Familiarity with master data management systems and tools,
• Excellent project management and organizational skills,
• Analytical mindset with the ability to make data-driven decisions,
• Effective communication and interpersonal skills,
• Excellent command English and German.

Job Description;

• Reporting on comparisons of sales channels,
• Conducting system checks based on information received from offices in Germany and Switzerland,
• Ensuring the generation of relevant reports,
• Sharing updates with the teams,
• Organizing events within the scope of training organizations,
• Ensuring the seamless execution of reservation processes,
• Controlling product management processes,
• Conducting competitor analyses.