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Front Desk Agent

G Rotana Hotel

İstanbul(Avr.)(Bağcılar)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Years of Experience

1 - 10 years of experience

Department

Front Desk

Front Desk

Application Count

358 application

Job Type

Full-Time

Years of Experience

1 - 10 years of experience

Application Count

358 application

Department

Front Desk

QUALIFICATIONS AND JOB DESCRIPTION

QUALIFICATIONS AND JOB DESCRIPTION 

Education, Qualifications & Experiences 

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage. 

Knowledge & Competencies 

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: 
Understanding the Job 
Taking Responsibility 
Recognizing Differences 
Customer Focus 
Customer Focus 
Adaptability 
Teamwork

Job Description

We are currently looking for young, dynamic, self-motivated Front Office professionals who want to move their careers forward. 

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: 

• Offer consistently professional, friendly, warm and engaging service 
• Give a warm welcome and check in guests taking into account the established SOPs 
• Check out of departing guest in accordance with the established standards 
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues 
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy 
• Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation 
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact 
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed 
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings


 


Preferred Candidate

Associate Degree(Graduate), Bachelor’s(Graduate), Master’s(Graduate)
Completed

Resepsiyonist pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Resepsiyonist Resepsiyonist Maaşları Resepsiyonist Nasıl Olunur? Resepsiyonist Nedir? Resepsiyonist İş İlanları

Hotel and Accommodation Management

Şirketin Aydınlatma Metni

MAROTA TURİZM VE GAYRİMENKUL YATIRIM A.Ş.ÇALIŞAN ADAYI AYDINLATMA METNİ Marota Turizm Ve Gayrimenkul

Detaylı Bilgi

Resepsiyonist pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Resepsiyonist Resepsiyonist Maaşları Resepsiyonist Nasıl Olunur? Resepsiyonist Nedir? Resepsiyonist İş İlanları