İş Yerinde
İş Yerinde
Full-Time
Manager candidate
Tourism / Hospitality
Tourism / Hospitality
999+ application
Full-Time
Manager candidate
999+ application
Tourism / Hospitality
Position Overview: The Pre-Arrival Crew maximizes brand awareness and revenue through intuitive customer care. Focuses on guest services and creative problem solving in an efficient, friendly and professional manner. The Pre-Arrival Crew reports directly to the Director of Revenue. All responsibilities shall be carried out in a timely, accurate, and professional manner, in accordance with YOTEL’s core values. Key Relationships: · Internal: Mission and Ground Control, Sales, Revenue, Housekeeping, Owner Representatives and YOTEL Home Office staff. · External: YOTEL guests/visitors, other hotel personnel and vendors/suppliers. Major Duties and Responsibilities: · Field incoming calls in a professional, friendly and efficient manner within brand standards. · Respond to all emails within reservation in-boxes, customer service emails, and incoming faxes within the appropriate length of time (within 24hrs). · Engage with guests via the following channels, including but not limited to; email, phone, fax and in-person. · Provide engagement and assistance with items such as; rate and cabin inquiries, cancellations, property and area related questions, guest issues and feedback. · Investigate billing disputes and completes necessary paperwork for refunds, when applicable. · Take ownership of all guest requests and follow up with appropriate departments to ensure completion in a timely manner. · Assist with, as needed, Transient reservations, modifications and cancellations including the FIT/Wholesales and Third Party reservations. · Process/Setup credit card authorization forms and 3rd Party billing requests. · Upsell cabin categories to maximize hotel revenue. · Capture possible corporate account leads for Sales team. · Conduct the following reports, including but not limited to: o Daily Positioning Report o Call-around Log o Social Presence Report · Proactively manage guests’ pre-arrival experience including utilization of the brand voice, revenue maximization, and enhancement of guest experience. · Manage special projects as needed. · Support all other departments in guest service related inquiries and/ or disputes. · Performs special projects as per requested by Director of Revenue. · Perform other tasks as assigned by the Director of Revenue. Skills and Qualifications: · Possess high energy, positive disposition, professional presentation and a strong motivation. · Natural, genuine, customer service orientated individual. · Ability to thrive and succeed in a fast-paced environment. · Strong organizational and time management skills. · Ability to work as a team player. · Ability to maintain positive and professional demeanor while working under pressure. · Solid computer skills including internet, IM, email, OPERA, Microsoft Word & Excel. · Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays. · Uphold the highest standards of YOTEL Istanbul Airport and business culture. · Maintain a friendly & cohesive work environment with crew, internal departments & guests. What are YOTEL people like? - Pro-active with a ‘can do’ positive attitude. - Likes to be busy, always looking for the next task or goal to achieve. - Great attention to details in everything that they do. - Sociable and confident with each other and our guests. - Friendly, warm and welcoming always. - Professional in their outlook, taking pride in their appearance, performance and reputation. - Takes responsibility for their actions and those of the wider team. - Likes to own problems and find solutions for the benefit of the guests and team alike. |
Rezervasyon Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Rezervasyon Sorumlusu Rezervasyon Sorumlusu Maaşları Rezervasyon Sorumlusu Nasıl Olunur? Rezervasyon Sorumlusu Nedir? Rezervasyon Sorumlusu İş İlanlarıİGA Havalimanı İşletmesi İstanbul Yeni Havalimanı’nın yatırımını gerçekleştirmek ve 25 yıl boyunca işletmesini yapmak üzere 7 Ekim 2013 tarihinde kuru
Şirket Sayfasına GitÖzel Sağlık Sigortası, Servis, Yemekhane.
Rezervasyon Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Rezervasyon Sorumlusu Rezervasyon Sorumlusu Maaşları Rezervasyon Sorumlusu Nasıl Olunur? Rezervasyon Sorumlusu Nedir? Rezervasyon Sorumlusu İş İlanları