Nasıl hesaplanır?
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

Qualifications;

  • University degree from related departments (Engineering, Business Administration, Economics, Statistics, Social Sciences)
  • Fluent in spoken and written English,
  • At least 2-3 years of professional experience (Retail sector is an asset),
  • Expertise with Excel, PowerPoint and time-series analysis tools,
  • Deep understanding and hands on experience of quantitative and qualitative research methods and what method to apply to best answer the business objective,
  • Strong analytical skills,
  • Change management ability (people, process and systems change),
  • Business improvement capability –analysis of root cause and ways to eradicate customer issues,
  • Customer oriented,
  • Strong presentation skills,
  • Support open communication and feedback culture.

Job Description;

Identifying customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements - from purchase to product return to customer support.

Liaise with internal teams such as marketing, sales, procurement, account management, billing, finance, UX etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey - are plugged

  • Regular communication with internal stakeholders to identify gaps and opportunities, if any in the brand experience
  • Raising red flags wherever the business process – billing, installation or anything pre or post sales – needs correction to ensure the customer has a seamless experience with the company

  • Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered

  • Analyze and report measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
  • Work with the technology teams to ensure a seamless brand and buying experience with the technology- be it the brand website or a self-service app

  • Being in touch with Customer Experience Managers at stores for training, leading customer experience issues

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Perakende

Çalışma Şekli:

Haftaiçi 08.00 - 17.00

Sosyal / Yan Haklar:

Servis
Yemekhane

Çalışan Sayısı:

1500-1999