Senior IT Support Expert

MULTI TURKEY YÖNETİM A.Ş

As a Senior IT Support Expert and a member of our Information Technologies team you will be directly reporting to Multi Headquarters in Amsterdam and located in Istanbul,Turkey.

Responsibilities:

• Day to day delivery of IT support services to our client base, up to a senior level
• Implementing IT projects including liaising with clients and colleagues
• Troubleshooting IT problems by telephone, remote access, and on-site
• Focusing on simple solutions to complicated technical problems
• Designing on-premises and cloud IT solutions for clients
• Documenting IT systems and taking care of accurate timekeeping
• Troubleshooting and fixing (Network issues, terminal Server problems, mail problems, laptop issues, etc.)
• Managing SLAs
• Backup and restore data
• Scripting/programming knowledge in PowerShell, Perl, Python or similar

Personal Attributes:

• Well-organised, thorough, and able to plan and deliver complex projects to deadlines
• Enjoy helping people and working in a team, learning quickly, and sharing knowledge
• Attention to detail and accuracy
• Ability to work on own initiative
• Able to stay calm under stress and client pressure

Job Pre-requisites:

• 1st Line Support experience within a medium sized company
• Windows, Active directory, Laptops, Desktops, printers, Network, server knowledge
• Great communication on and off the phone
• Technically and analytically minded
• Ability to learn new software and technologies
• Ability to work in a fast pace environment
• Previous experience at an international company
• Fluent English
• Flexibility for dynamic project portfolio

Experience:

• Min. 5 years of experience
• Experience of supporting MS Office including Office 365/ 2016
• Knowledge of Windows Server 2012-16, Active Directory and Windows 10
• File and Print Services, shares and Group Policy
• Commercial IT application support experience
• An understanding of IT systems and ideally the software development lifecycle
• Ability to follow procedures and mindful of attention to detail
• A good handle on most modern Databases and someone who understands SQL Server to a decent level(preferred)
• SharePoint Online administration and usage (document libraries, one drive for business,etc..)
• Cloud knowledge ( Azure is preferred )
• Veeam, Zerto knowledge is a plus
• Experience with monitoring tools is a plus
• Experience implementing Microsoft Teams
• Experience with vmware

Education

• Bachelor degree is needed