Guest Relations Supervisor

Radisson Blu Hotel, Istanbul Şişli

GENERAL QUALIFICATIONS

·         Minimum 3 years of experience in similar positions in international hotels,·         University graduate.

·         University graduate.

·         Good command of written and spoken English  (Arabic is a plus)

·         Effective communication skills that emphasize guest satisfaction and maintain the sustainability of high service quality.

·         Very familiar with Opera Hotel management systems and Office programs (EMMA Hotel Management System is a plus)

·         Installing and managing the CRM System.

·         Having effective written and verbal communication skills.

·         Able to use all communication materials effectively and has problem-solving skills.

·         Presentable and with proper diction,

·         Smiling

·         Dynamic

JOB DESCRIPTION

·         Ensuring that the requests/problems of the guests are resolved immediately with the relevant departments in line with the Quality Policy determined within the hotel.

·         Providing feedback to guests, keeping track of guest survey results and up-to-date scores and comments on facility commenting sites.

·         Working in coordination with the Front Office Department to get to know the guests and be in close contact with other department managers to solve problems.

·         Analyzing and proactively resolving guest requests and complaints through CRM.

·         Determining the training needs of department employees and plan