QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a "Channel Excellence Specialist" for our global business partner operating in the pharmaceutical industry and located in Kozyatağı.
Specific Job Requirements:
- Manage customer service inquiries as well as maintaining excellent internal and external relationships.
- Manage time-critical named-patient supplies in close collaboration with our commercial, supply chain and manufacturing partners (GDP/GMP) to secure adequate stocking levels.
- Set up and maintain customer accounts in the system, as well as handling promptly and accurately any account modifications.
- Manage the process of uploading price modifications and rebates according to company guidelines.
- Collaborate with Market Access and Finance teams to address customer inquiries and issues.
- Monitor key performance indicators related to customer service and take corrective actions as needed.
- Processes orders from wholesalers or direct accounts in a timely and accurate manner including tracking.
- Works with Finance (local and Shared Service Centre) to meet month end, quarter end and year end deadlines on time.
- Participate in regular monthly/quarterly business reviews with commercial operations.
- Creates and maintains KPI’s.
- Lead and/or participate in Projects/Initiatives across the organization.
- Support forecast accuracy for all planning activities.
- Drive process improvement and innovation.
Knowledge and Skills:
- Previous experience in a Customer Services role within a Pharmaceutical or Supply chain environment.
- Strong communication and interpersonal skills with an ability to influence in a positive manner.
- Good organizational, verbal and written communication skills are required.
- Good English skills.
- Provable Oracle EBS experience or SAP Experience would be beneficial.
- Ability to understand EU Directives (Falsified Medicines Directive (FMD), Good Distribution Practice (GDP)) and impact on Business routines.
- Knowledge of pharmaceutical background and ability to develop and maintain procedural documents (SOP) as well as CAPA measures.
- Excellent understanding of S&OP and S&OE
- Excellent organizational and planning skills to manage and drive projects to completion.
- Excellent understanding of MS office
- Understanding of Quality Management and compliance systems within the pharmaceutical industry.
- Ability to generate appropriate and robust business relationships with customers.
- Resilient profile with the ability to deliver in an ambiguous environment.
- Ability to engage and manage multiple stakeholders to achieve the objectives.
- Curious with learning agility.
- Operationally excellent.
- Organized with systematic approach to prioritization.
- Process orientated to achieve the business objectives.
- Able to combine operational and strategical job contents.
Randstad is an authorized agency of İskur with the licence date number : 17.10.2006 - 191