Customer Services Specialist

SAINT-GOBAIN İNOVATİF MALZEMELER SAN. TİC. A.Ş.

Job Description:

• Execution of the Customer experience process (English will be actively used)
• Preparing and submitting price offers (import and export  processes between other countries in industrial markets)
• Providing proactive solutions and alternatives to customers, making recommendations with analytical perspective
• Price, deadline, quantity process in customer orders. 
• Checking the compatibility of the details with the offers 
• Negotiating deadlines with suppliers and informing customers
• To get information from the factories about the delivery times of the products to be produced
• Controlling the margins of the products to be produced in order to create a price
• Entry and approval of orders 
• Following the planning, production and delivery processes of the order
• To follow the production status of the products and the preparation status of the order
• Dealing with the shipping process and preparing the necessary instructions according to the country 
• To keep in touch with the customer during the delivery process and to provide the necessary information 
• Organizing pre-shipment inspections
• Managing customer relations
• Price, quality, logistics complaints etc. managing processes
• Managing disputes and complaints 
• Creating related requests for credit notes or additional invoices 
• Incoming production costs, deadlines tracking to respond to requests 
• Carrying out the necessary SAP processes 
  
• To follow up old or undelivered orders 
• To prepare and analyze development reports on all processes

Qualifications :

• Bachelor's degree in related departments
  
• Fluency in English verbal and written communication is a must
  
• Professional  French or German will be a preferable
• Minimum 4-6 years of working experience in a similar position
• Professional knowledge of MS Office ans SAP Applications
• Strong interpersonal skills
• The position will be based in İstanbul 
• No military obligation for male candidates