Server/Storage Technical Support

SERİ BİLGİ TEKNOLOJİLERİ DESTEK HİZMVE TİC.LTD.ŞTİ.

SERI is one of the most outstanding service providers in the field of Information Technologies (IT). With widespread service network in whole Turkey and in-field-teams, we offer opportunity to provide IT services at one point. Owing to economic scale with our prevalence and customer portfolio, we can offer high-quality service with effective cost model at better prices. SERI is situated as a strategic partner that enrichs the custumors' business with the responsibility of being main supplier in IT services which is the essential need of all corporate companies.

DCG Technician will be tasked with following responsibilites in several projects of SERİ Bilgi Teknolojileri, which is an IBM company.
·    Provide remote troubleshooting and analysis assistance for issues, installation (or re-installation), usage and configuration questions,
·    Provide answers for general usage and operation questions and also problem determination / problem source Identification,
·    Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps),
·    Identify suspected defects and engage development teams to assist in resolution,
·    Collaborate with other support centers and business units to provide seamless problem resolution,
·    Demonstrate proficiency in the IBM, DELL, Lenovo, HP, hardware and software platform supported by maintaining applicable technical certifications,
·    Demonstrate soft skills and technical skills that contribute to client satisfaction,
·    Flexible schedule to support 24x7 shift operations and on-call coverage (as applicable),
·    Perform delivery of service functions as required by our customers’ needs,
·    Provide repair service to customer equipment, and that it is ultimately functional according to the original manufacturer’s specifications. Responds to “after hours” emergency service requests.

QUALIFICATIONS
·    Bachelor of Science degree in Electrical Engineering, Computer Engineering, Electrical Technology,
·    Minimum 2 years of field service or data center experience performing Break/Fix on Intel based Server and Storage hardware equipment including: Dell Servers, HP Servers, or IBM Servers and EMC Storage equipment, NetApp Storage equipment, or Hitachi Storage equipment,
·    Minimum 2 years experience with hands on disk and tape sub-systems, including RAID arrays and tape libraries,
·    Minimum 2 years performing break/fix on Network Hardware, including Cisco routers and Switches,
·    Minimum 2 years experience with system installation, hardware replacement procedures and firmware upgrades,
·    Advanced knowledge, experience and/or certified with DELL, Lenovo, HP HW and SW products,
·    Advanced knowledge, experience and/or certified with MS, VMware, Citrix or Cisco enterprise products,
·    Minimum 2 years’ experience interpreting and diagnosing system error logs,
·    Thorough product knowledge and skills in hardware and operating systems for the following products: Dell PowerEdge servers, Hewlett-Packard ProLiant servers, DELL EMC, Cisco Systems routers and switches, Fujitsu PRIMEPOWER, NetApp,
·    Knowledge of diagnostics, system exercisers and operating system utilities used to troubleshoot, interrogate, re-configure, and test data center equipment,
·    Solid problem-solving skills where problems may be complex or hard to diagnose,
·    Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers,
·    Possess a full understanding of customer service philosophy and procedures of the company,
·    Possess the ability to be persuasive with customers, keeping “customer satisfaction” as a guiding factor,

Personal skills:
• Excellent communication & organizational skills,
• Excellent command of English,
• Good analytical and problem solving skills,
• Ability to work within a team,
• Strong customer driven focus,
• Good presentation skills,
• Ability to work in a high pressure, dynamic situations with a large degree of autonomy,
• Focused & Results orientated,
• Accuracy and attention to details.
• English is mandatory