Wholesale Data Support Specialist

techasaY

QUALIFICATIONS AND JOB DESCRIPTION: 

Technical Skills:

• BS or MS in Electronics & Communications Engineer, Telecom Engineer etc.,
• Preferably having CCNA-CCNP certification,
• Experience with Telco Operator Technologies,
• Experience with Wide Area  Network Protocols and Technologies,
• Experience with Internet Technologies,
• Experience in SDWAN Technology Preferred,
• Basic programming and/or scripting knowledge for perl, bash, pyton etc.

Values and Competencies:

• Embracing customer first approach, able to develop trust-based relationship with customers and understand their needs,
• Embracing one-team approach, able to be a strong team player,
• Passion for quality and continuous improvement,
• Strong multi-tasking abilities and motivation in a fast paced environment,
• Strong desire for continuous learning and development in a self-led organization,
• Ability to orchestrate multiple projects and priorities in alignment with current business objectives,
• Strong analytical thinking, problem solving and decision making skills,
• Good command of written and spoken English.

Job Description:

• Configure Routers based on predefined templates and procedures,
• Troubleshooting access issues and performance issues on Layer 2 and layer 3 circuits,
• Troubleshooting customer’s incidents about their Internet and MPLSVPN services,
• Analyzing and investigating the Voice trouble tickets,
• Connecting and managing Field Engineers team, 3rd part Vendors and customers,
• Making equipment configurations regarding to customer’s order,
• Administer and maintain Core Wan Devices,
• Perform hardware and software upgrades for Wan Devices without service disruption,
• Design  and  implement flexible  Wan, Extranet, internet, POS and branch network that meets the requirements of company,
• Design,  implementation, and maintain WAN  infrastructure,
• Define and implement Wan standards for network infrastructure to insure top performance, reliability and monitoring,
• Utilize IP packet capture tools to perform network packet analysis,
• Troubleshoote  network problems including  connectivity, performance analysis, protocol problems, and network failures,
• Create and maintain  network documentation including topologies, standart procedures and configuration templates.