Quality Speacialist - Arabic

Teleperformance Türkiye

Company Description

Teleperformance, a global leader in digital business services worldwide, provides services to international firms on a global scale, delivering superior results in managing companies' customer service, technical support, sales, marketing, and collection processes.

The Teleperformance Group operates in 100 countries, with 300+ languages and dialects, and employs over 500,000 professionals, serving large-scale international firms in 170+ sectors with outsourced customer experience services.

Teleperformance Turkey collaborates with large-scale companies across 150+ sectors, employing over 11,000 professionals.

Required Qualities:

• Preferably being a university graduate,
• Native-level proficiency in Arabic,
• To have minimum B2, preferably C1 level knowledge of English to carry out global correspondence and processes at a very good level,
• Residing in Istanbul and able to work at Eyupsultan/Istanbul,
• Preferably to have at least 1 year of experience in the customer experience center sector,
• For the male candidates, having completed the military service or having it suspended at least for 2 years.

Job Description:

• Having a good command of written and oral communicative competence,
• Having adopted a customer-oriented working,
•  Being successful in human relations, having a proactive approach and having the skills of communicating with every management level effectively,
• For fulfilling the quality expectations of the customer, having the ability of making the root cause analyses,
• Having an objective and positive perspective.
• Having developed organisation skills and having the competence of determining the business priorities in an intensive business tempo,
• Having a good command in using the MS Office applications,
• Following-up the current technological developments and being keen on innovations,
• Keeping in step with flexible working hours,
• Can work rapidly and target-oriented,
• Having a result-oriented and professional perspective.

Teleperformance, as a global leader in digital business services, adopts the approach of "Our strength is technology, Our focus is people," providing simpler, faster, and more secure customer services to the world's leading brands. Being recognized as one of the top 25 workplaces globally, Teleperformance offers career opportunities for individuals seeking to join our team. We are looking for team members to join us at Teleperformance, an award-winning Great Place to Work, where we will achieve new successes together.