Social Media Specialist

Webhelp Türkiye

ABOUT WEBHELP 

About Webhelp 

One of the leading brands in its industry, Webhelp designs and manages human-oriented customer experiences in today's digital world. Providing service with more than 120 thousand employees in 60 countries around the world, Webhelp continues to make a difference in customer service management and experience with more than 14 thousand employees in 7 cities in Turkey, mainly Istanbul, Izmir, Ankara and Van

 QUALIFICATIONS 

• If you are advanced or native in English language
• If you can communicate effectively on the phone and enjoy it,
• If you trust your diction and expression,
• If your internal motivation is high,
• If you are sales and target oriented,
• If you think you are sensitive in time management,
• If you have completed high school or higher education,
• If you can use MS Office programs effectively,

JOB DESCRIPTION  

The Social Community Advisor will be part of the Market PDC-CEC team and will be responsible for moderating the all UL SM accounts to prevent UL reputation, help inform marketing & consumers according to business strategy. He/she will ensure that all SM queries, complaints and questions are shared with regarding teams with the cases and responded on time, He/she will also be responsible for ensuring to alert crisis management team about the critical issues immediately. In case of a critical issue, alignment with the corporate communication, legal and marketing team is mandatory. Not just in case of negative comments and questions coming from our consumers, but also the praises and conversational conversations are also under responsibility of CEC social community management team members.  So, all comments and DMs of all social media channels are in scope of the responsibility for all UL brands. The individual will be responsible for providing quantitative and qualitative analysis and insight on PDC projects, whilst working alongside specialist analysts in the speciality hubs where required. As a part of Digital Hub Squads, Social Community Advisor is responsible for supporting the squad in his/her area. To delight consumers every day, he/she is responsible for creating best conversation and providing best solution to them by using new technologies /tools/ innovations as per expectations and strategy of UL.