Call Center Specialist(It)

Yıldırım Bilgi Teknolojileri A.Ş.

The foundation of YILDIRIM Group dates back to 1963, when Garip YILDIRIM established GARIP YILDIRIM & SONS in Samsun, Turkey. Since its founding, the company has continuously broadened its focus through new subsidiaries by entrepreneurism and constant innovation, evolving into an industrially diversified group of companies as well as one of the fastest growing Turkish industrial groups.

Since 2008, when YILDIRIM Group made its first international acquisition in Sweden, the company has grown to become a global force based in Istanbul, Turkey, with operations in 9 sectors in 51 countries on 5 continents. YILDIRIM Group of Companies employ more than 13,000 people around the globe.

For our growing organization, we are looking for a ‘Call Center Specialist(IT)’ to be based in YILDIRIM Information Technologies which is a subsidiary of YILDIRIM Group of Companies.

What are we looking for in  Call Center Specialist(IT)?

·        University degree from a reputable university,

·        Minimum 2 years of experience in a Help Desk or Call Center environment,

·        Experience with ServiceNow Ticketing System(s) preferred,

·        Written and oral fluency both English and Turkish,

·        Professional knowledge of MS Windows and MS Office Applications,

·        Good communication and interpersonal skills,

·        Ability to distinguish between client and system problems.

Job Description:

·        Monitor ServiceNow ticketing system and answer the phone calls about incoming tickets,

·        Assign the tickets and requests to the related IT team,

·        Translation of tickets in English to Turkish.